List of service providers in the context of Home Energy Management Systems (HEMS)

Explanations of the categories

• Cloud and hosting servicesThese providers provide the infrastructure on which HEMS software and data are hosted. Hetzner Online GmbH stores and processes potentially personal data.
• Energy management softwareCompanies such as Eniris develop software solutions for controlling and monitoring HEMS that process consumption data and user information.
• Data managementUsercentrics specialises in the management of data consent, which is crucial for the lawful handling of personal data.
• Support and customer serviceStonly offers support solutions that may require access to user data in order to provide technical support.
• Hardware providerManufacturers such as Foxess Co Ltd supply devices (e.g. smart components, inverters, heat pumps or wallboxes) that could collect data and forward it to HEMS.
• Energy supplierCompanies such as EnBW, E.ON and EnviaM often offer their own HEMS solutions and therefore have access to their customers' energy consumption data.
• Installation and maintenance servicesLocal service providers who install or maintain HEMS may gain access to personal information during their work.

Hint

This list is based on the information available and the examples given (hosting provider, Eniris, TCL). It is not exhaustive, as further service providers may be added depending on the HEMS system. Access to personal data depends on how the respective service providers are integrated into the system and which data they process.